Reporting

Viewing Your Reports

• How do you calculate Net Promoter Score (NPS)?

Reporting Questions

• How do I adjust the chart to show the information I want?
• How can I share a Dashboard with other users?
• How can I change the formatting of this View to be more simplified?
• How can I see scores by Branch/Employee/Age Group/etc.?
• How can I trend scores by month?

Advanced Reporting

• How do I build and assign a Home Page for a user or group of users?

Troubleshooting

• Why does this report show same branch/agent listed twice?
• What is the difference between Response Received and Response Collected?