I am not able to log in.

If you are unable to log into the Satmetrix report site, try the following:

1. Check to be sure you're using the right URL. Most of the time, your credit union's report site login will be: [e-mail].
   
   YourWebDomain is the first part of your credit union's website. For example, if your credit union's website is www.ecu.com, your Satmetrix Report Site URL would be: ecu.satmetrix.com.
   
   
2. Also, if there are any characters after .satmetrix.com in the URL that you are using, delete these and try logging in again.
   
   
3. Check to be sure you're using the correct username. Most of the time, your username is your credit union email address.
   
   
4. If you see the following message, Invalid login, please try again,  click the Forgot password? link under the Sign In button.
   
   
   
   
5. Enter your email address and answer the security question. Then click Submit.
   
   
6. You should receive an email within an hour, which will allow you to reset your password.
   
   
   
   
7. If you see the message, Invalid information. Please try again, your user account may not be active.
   
   Please reach out to your credit union's program manager to request a login, or to check your User settings.